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Grievance and Appeals

If you have a concern about your health plan, the quality of your care or your coverage for certain services, you may follow an established process to resolve your concern. You cannot be disenrolled from Humana’s Medicare Advantage plans or penalized in any way if you make a complaint. For a detailed information and description of the processes call or write:

Attn: Grievance Manager
Humana
P. O. Box 14615
Lexington, KY 40512-4615

1-800-833-6578
Monday - Friday, 7 a.m. to 7 p.m., Eastern Time Saturday, 7 a.m. to 3:30 p.m., Eastern Time
TDD# 1-877-833-4486


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8 a.m. to 8 p.m. 7 days a week Last Updated 7-30-09