Humana opening Tampa Medicare customer call center
Health benefits company plans to add another 200 local jobs by January 2006
TAMPA, FL - Aug 3, 2005 - Humana Inc. (NYSE: HUM) today announced plans to add another 200 positions to its workforce in the Tampa Bay area by the end of 2005, with the opening of a new Medicare customer service call center in Tampa this fall to support the health benefits company’s rapidly growing Medicare business.
The new call center positions, primarily in customer service, will support Humana’s Medicare benefit plans and senior products nationwide, and will increase Humana’s Tampa Bay workforce to about 725 employees by January 2006.
Humana will lease about 55,000 square feet of office space for the new Medicare call center at NetP@rk, 5701 E Hillsborough Ave. The Tampa customer service center will handle calls, questions and issues from Humana Medicare members around the country.
Humana in June announced plans to add more than 200 jobs by this fall at its new Direct Marketing Services telemarketing call center, also located in the NetP@rk business center in East Tampa. The DMS call center provides telemarketing and telesales support for Humana’s Medicare benefit plans and senior products.
Humana announced in July that it intends to nearly double the size of its Medicare geographic reach through its Medicare health plan product offerings, increasing its Medicare operations from the current total of 25 states to 46 states in 2006.
Humana currently has more than 470,000 Medicare members nationally, including more than 240,000 members in Florida, where it is the state’s largest private Medicare provider. In Tampa Bay, Humana has about 64,000 Medicare members.
Humana is currently recruiting candidates for about 200 positions with the new Tampa Medicare call center and hopes to complete the hiring and training process in time for the center to begin taking member calls by Nov. 1, said Edgar Ocasio, Humana Southeast human resources manager.
"The Tampa Bay area has a national reputation as an outstanding site for customer call centers," said Don Mackos, Humana vice president of Medicare Service Operations. "With its abundant, well-trained labor pool, excellent business climate and great quality of life, the bay area is a natural choice for our new Medicare customer service call center."
"Humana today has a significant opportunity to grow its business in the Medicare segment," said Humana Central and North Florida Senior Products Market President Dr. Scott Latimer, "and with the Tampa call center, we’re committed to ensuring our expanding Medicare membership receives superior customer service."
Humana is now recruiting for the new Tampa Medicare NetP@rk call center positions, including representatives, supervisors, managers, trainers and administrative staff.
Humana offers a comprehensive benefits package. Successful applicants will have communication skills, problem-solving ability and a post-high school education or equivalent experience. Experience in a customer service or call center setting is also preferred. The company asks job seekers to visit www.humana.com and complete an online application.
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