FAQs: After you Enroll in a Humana Medicare Plan

What to Know After You’ve Enrolled

• How can I be sure Humana received my online enrollment?
• When will I get my plan ID card?
• If I need coverage before my member ID card arrives, what should I do?
• I am enrolling at the end of the month. Will my coverage begin immediately?
• I have enrolled in a Humana Medicare Advantage or prescription drug plan. I wish to disenroll. What do I need to do?

Q. How can I be sure Humana received my online enrollment?

After the Centers for Medicare & Medicaid Services (CMS) approves your Medicare Advantage or prescription drug plan enrollment, or Humana receives your completed Medicare Supplement Plan enrollment form and any additional required forms, Humana sends a letter confirming your coverage.

Q. When will I get my plan ID card?

You will receive your ID card 7 to 10 days from the time of enrollment.

Q. If I need coverage before my member ID card arrives, what should I do?

If you need to see a doctor or fill a prescription after your coverage begins but before you receive your ID card, use a copy of your temporary proof of membership. Temporary proof of membership could be a receipt from your sales representative, a copy of your enrollment form, or a letter of coverage. You can print your letter of coverage from our Website at Humana.com.

Q. I am enrolling at the end of the month. Will my coverage begin immediately?

In general, your coverage is effective on the first day of the month after we receive your completed application – unless you request a later effective date or you enrolled prior to your Medicare Part A or B dates. However, it can take some time for Medicare and Humana to process your application, so be sure to keep temporary proof of membership with you until you receive your Humana ID card.

Q. I have enrolled in a Humana Medicare Advantage or prescription drug plan. I wish to disenroll. What do I need to do?

Ways to disenroll from a Humana Medicare Advantage or prescription drug plan:

If you wish to disenroll, you may do so by selecting one of the following methods of disenrollment:

1. Sending or faxing Humana a letter indicating you want to disenroll
2. Joining another health plan will disenroll you from Humana
3. Calling 1-800-MEDICARE (1-800-633-4227); (TTY users call 1-866-653-4261), 24 hours a day/7 days a week

Disenrollment Responsibilities:

Humana will notify you of your disenrollment effective date after we receive approval of your disenrollment from the Centers for Medicare & Medicaid Services (CMS). Until your disenrollment is effective, you must continue to fill your prescriptions at Humana network pharmacies in order to receive your prescription benefit.

By completing a disenrollment request:

You will be disenrolling from the Humana Medicare Advantage or prescription drug plan you are currently enrolled in. If you do not enroll in another Medicare prescription drug plan or Medicare Advantage plan with prescription drug coverage, or have other coverage as good as Medicare, you may have to pay a penalty for this coverage in the future. There are limited times in which you will be able to join other Medicare Advantage or Medicare prescription drug plans, unless you qualify for special circumstances.

If you have questions about your disenrollment or the disenrollment process, call us at 1-800-281-6918. If you have a speech or hearing impairment and use a TTY, call 1-800-833-3301.

Monday - Friday, 8 a.m. - 8 p.m. - local time
Saturday, 8 a.m - 3 p.m. - local time

If you have more questions about enrolling, you may want to see:

• What to know before you enroll
• Selecting your Medicare plan
• Estimating your Medicare prescription drug costs
• How to enroll