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Internet Privacy Statement
TRUSTe is an independent, non-profit organization whose mission is to build users' trust and confidence in the Internet by promoting the use of fair information practices. Because this Website wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe. By displaying the TRUSTe mark, this Website has agreed to notify you of:
- What Personally Identifiable Information of yours or third party personal identification is collected from you through the Website
- The organization collecting the information
- How the information is used
- With whom the information may be shared
- What choices are available to you regarding collection, use and distribution of the information
- The kind of security procedures that are in place to protect the loss, misuse or alteration of information under Humana Inc. control
- How you can correct any inaccuracies in the information
If you have questions or concerns regarding this Internet privacy statement, you should first contact the Humana Privacy Office, PO Box 1438, Louisville, KY 40202 by postal mail or privacyoffice@humana.com by e-mail. If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php. TRUSTe will then serve as a liaison with the Website to resolve your concerns.
Commitment to Confidentiality
Confidentiality is a top priority at Humana Inc. We are committed to maintaining the highest level of confidentiality with all of the information we receive from our current or prospective policy owners, including the information received from this Website.
This Internet privacy statement will assure you that the information you share with Humana Inc. is kept confidential and fully secure. Humana Inc. may change this Internet privacy statement at any time by prominently posting revisions to our Website although, you will be notified of any modifications in the use of Personally Identifiable Information via e-mail, mail or phone depending on circumstances.
Links to other Websites are available in order to provide you with additional useful information and services. Links that take you off our Website are clearly labeled. We are not responsible for the privacy policies or actions of those that control other Websites. We encourage you to look for and review the privacy policies of any Website you visit.
Humana has also partnered with third parties and provides links to their Websites to offer you additional information and services. You may see both the Humana logo and the third parties logo on these third party Websites. Users of these Websites will be aware of who is collecting personal information and whose Internet privacy policy applies prior to providing personal information. Humana does not have control over our third party's use of your information.
Personal Information
At Humana Inc. (and its wholly owned subsidiaries), we are very aware of the privacy concerns of our customers and others who visit the Humana Website. In fact, we share your concerns and will not solicit personal information from you as you tour our Website, though you may provide that information voluntarily. If you do elect to provide personal information to us, in no case will we sell, license or transmit that information outside of Humana Inc. for any reason, unless you authorize us to do so.
There are instances in which Humana Inc. might internally use the personal information you voluntarily submit. These instances include identifying and registering you for the Self-Service Center portion of our website. In addition, we may disclose your personal information (as described below) to our agents, third party partners, affiliates and subsidiaries to enable them to perform certain functions for us. We may also use your Secret Prompt, Secret Response and birth date to later identify you in case you forget or misplace your password. By learning a little about you, Humana Inc. can deliver more relevant content and product offerings, hence provide you better service.
Personally Identifiable Information is described as data that is unique to an individual, such as a name, address, telephone number, social security number and date of birth (DOB). At times, we may request personal information from you through our Websites in order to deliver requested materials to you, respond to your questions, or deliver a product or service. Members, physicians, employers, business partners and agents have the ability to register in a secured area of our website in order for us to deliver such products or services. Additional information collected by these Websites may include organization names, addresses, group numbers and tax identification numbers. The purpose of the registration is to validate members, providers, employers, business partners and agents requesting access to our secured area. The registration also enables us to tailor the information sent to you. Contact forms are used only to deliver requested materials and respond to your questions.
Prospective members have the ability to register within the secured online application portion of our Website. Information collected within this portion of the Website will be used for plan validation and enrollment purposes and may include the prospect member's name, address, phone number, DOB, social security number, Medicare id number, Medicaid id number, current insurance coverage, current health conditions and other pertinent information. Additionally Humana may obtain information from third party sources such as a credit bureau or fraud protection service agency to verify the user's identity.
By providing an e-mail address, you are indicating that publications can be sent to your e-mail address. You are not required at any time to submit your e-mail address for the purpose of receiving recurring informational/promotional e-mails from Humana Inc. and/or third parties. Health plan members may opt out of receiving publications via e-mail by contacting the Customer Service toll-free number that appears on your member identification card or indicating your preference on our Website. Humana Medicare applicants may opt out of receiving publications via e-mail by contacting the Customer Service group at 1-800-833-6578.
Health plan members, at the time of login to the Self Service area, you have the option to change your password and e-mail address. In case you forget or misplace your password, we will use your Secret Prompt and Secret Response to identify you in order to provide this information to you. Your Personally Identifiable Information can be changed by contacting the Customer Service toll-free number that appears on your member identification card.
We collect information about you and your use of our Website through the use of session and persistent cookies. Session cookies are small text files that are stored within your computer's temporary memory. These temporary files are used to facilitate your navigation throughout the website. Additionally, session cookies are used to grant you access to the secured portions of the Website. Access to the secured portions of the Website will not be granted if the session cookie is rejected.
Persistent cookies are small computer files that are transferred to your computer's hard drive. These stored files are used in the generation of data that is fed to a contracted third party for Website usage analysis. Reports created using this information will provide Humana with a better understanding of the use of this Website. You may choose one of three different levels of data collection associated with the use of the persistent cookie. Transfer to Persistent Cookie Opt-out Options for more information.Information stored within both session and persistent cookies are not tied to your Personally Identifiable Information.
Personally Identifiable Information provided to Humana may be subject to disclosure to judicial or other government subpoenas, warrants or orders.
Internal Security Procedures
Information that you share with us is kept strictly confidential and fully secure. Your encrypted (encoded) information is protected using "Secure Socket Layers (SSL)" as it passes between your browser and the Humana Inc. servers. Only authorized persons are permitted to access your personal information. All authorized persons must abide by security, privacy and confidentiality agreements.
E-mail
Should you send us your questions, comments and job inquiry via e-mail to any mail box provided on this Website; we will share your correspondence with our Customer Service representatives and those employees or agents most capable of addressing your questions and concerns. We will retain your communication until we have done our very best to provide you with a complete and satisfactory response. Ultimately, we will either discard your communication or, in some cases, archive it. Your e-mail address will not be retained for secondary purposes.
All information and correspondence you share with us will be handled in the strictest confidence. Please note that the e-mail facilities on the unsecured areas of our Website (unlike those areas that require a sign-on and are password-protected) do not provide the same level of security. For that reason, please do not use unsecured e-mail to communicate information to us that you consider to be confidential. Secured messaging facilities are available in the secured areas of our web site. If you are authorized, you may use these facilities when you wish to communicate confidential or private information to us.
Health plan members wishing to contact Humana Inc. via telephone should contact the Customer Service group at the toll-free number that appears on your member identification card. Humana Medicare applicants should contact the Customer Service group at 1-800-833-6578.
Internet Privacy Statement Changes
This Internet privacy statement is effective as of July 2000 and was last updated on September 2005. This Internet privacy statement is not intended to and does not create any contractual or other legal rights in or on behalf of any party.
For More Information
The Humana Inc. Website is maintained by Humana Inc., 500 West Main Street, Louisville, KY 40202
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