Internet Privacy Statement
Relationships are built on trust. One of the most important elements of trust is respect for an individual's privacy. Humana values our relationship with you, and we take your personal privacy seriously.
We are committed to ensuring that users of this website understand this website’s privacy practices. This Internet Privacy Statement will outline 1) what personal information may be collected, 2) how that personal information may be utilized, 3) who may have access to the personal information and 4) how the personal information is protected within the secure infrastructure of this website. This Internet Privacy Statement applies to this website, the services provided and the information collected.
Humana is a licensee of the TRUSTe Privacy Program. This Internet Privacy Statement applies only to information on Humana-Medicare.com.
- What personally identifiable information of yours or third-party personal identification is collected from you through the web site
- The organization collecting the information
- How the information is used
- With whom the information may be shared
- What choices are available to you for collection, use, and distribution of the information
- The kind of security procedures in place to protect the loss, misuse, or alteration of information under Humana Inc. control
- How you can correct any inaccuracies in the information
If you have questions or concerns about this Internet Privacy Statement and/or the privacy practices of this website, you should first contact the Humana Privacy Office, PO Box 1438, Louisville, KY 40202.
If you do not receive acknowledgment of your inquiry, or your inquiry is not addressed satisfactorily, you should then contact TRUSTe. TRUSTe will then serve as a liaison with this web site to resolve your concerns.
Commitment to Confidentiality
Confidentiality is a top priority at Humana. We are committed to maintaining the highest level of confidentiality with all of the information we receive from this website’s users. This Internet Privacy Statement assures you that the information you share with Humana is kept confidential and fully secure.
Links to other websites may be available to provide you with additional useful information and services. Links that take you off this website are clearly labeled. Humana is not responsible for the privacy policies or actions of those who control other websites. We encourage you to look for and review the privacy policies of any website you visit.
Humana may also partner with third parties and provides links to their websites to offer you additional information and services. You may see both the Humana logo and the third party's logo on these third-party websites. Users of these websites should be aware of who is collecting personal information and who’s Internet Privacy Statement applies before they provide personal information. Humana may not have control over third-party partners' use of your information.
Collection and Use of Personal Information
Users of this website have the option to provide certain personal information. This personal information may be required in order to receive specific services. By providing such information, you are agreeing that Humana may store, process, and review such information. And we may use this personal information for the purpose for which it was collected.
We collect certain personally identifiable information from our users at different places within this website. Our definition of personally identifiable information includes any information that may be used to specifically identify or contact you, such as your name, mail address, telephone number, etc. Certain information may not be personally identifiable when standing alone (e.g., your age), but may become so when combined with other information (e.g., your age and address).
Members, medical providers, employers, business partners, and agents have the ability to register for access to the secured area of this website. To access the secured website, you may need to provide additional information such as organization names, addresses, group numbers, and tax identification numbers. The purpose of the registration process is to validate members, medical providers, employers, business partners, and agents requesting access to our secured area. Registration also enables us to tailor the information you receive.
Humana Medicare applicants have the ability to register within the secured online application portion of our website. Information collected within this portion of the website will be used for plan validation and enrollment purposes and may include the applicant’s name, address, phone number, DOB, social security number, Medicare Id number, Medicaid Id number, current insurance coverage, current health conditions and other pertinent information. Additionally Humana may use supplemental information from third party sources such as a credit bureau or fraud protection service agency to verify the applicant’s identity.
We may use the voluntarily provided contact information to notify website users of updates, products, services, or upcoming events. Website users who do not wish to receive such notifications via e-mail can choose to opt-out of receiving such information. It is our policy that e-mail messages will contain an “unsubscribe” feature, along with instructions on how to execute the unsubscribe function. Health plan members may opt-out of receiving publications via e-mail by contacting the Customer Service toll-free number that appears on your Humana member identification card or indicating your preference on our website. Humana Medicare applicants may opt-out of receiving publications via e-mail by contacting the Customer Service phone number listed on the Contact Us section of this website.
After completing the log in process, website users have the option to change their password, e-mail address, security question and response and communication preferences. In case the website user forgets or misplaces their password, Humana will use the security question and response to identify the website user and grant access to the website. To change your personally identifiable information, please contact the Customer Service phone number listed on the Contact Us section of this website.
We recognize that when website users choose to provide personal information, they trust that we will protect their privacy and will provide them with choices about how that information is to be shared. Humana will not sell, trade, rent or disclose the personal information that you provide unless you authorize us to do so or required to do so by law.
There are instances in which Humana may disclose website user’s personal information to our agents, third-party partners, affiliates, and subsidiaries to enable them to perform functions on our behalf. These business functions may include order or service fulfillment, e-mail campaign provider, and/or credit card processing service. These companies are only permitted to share, store and/or use personal information for contracted business purposes.
We may share your personal information when we believe that such action is necessary to: 1) fulfill an enforceable government request; 2) conform with the requirements of the law or legal process; 3) protect or defend our legal rights or property, this website, or other users; or 4) protect your health and safety or the health and safety of this website's users or the general public.
Technology Use on this Website
Information about you and your use of this website is collected through the use of session cookies. Session cookies are small temporary text files that are stored within your computer. These files are used to facilitate your navigation throughout this website.
Persistent cookies are small computer files that are transferred to your computer's hard drive. These stored files are used in the generation of data that is fed to contracted third parties for website usage analysis. Reports created using this information will provide Humana with a better understanding of the use of this website. You may choose one of three different levels of data collection associated with the use of the persistent cookie. Transfer to Persistent Cookie Opt-out Options for more information.
Humana may work with third party service providers who may place cookies, web beacons, or similar technologies on your computer as a visitor to our website to collect anonymous information about the use of our websites. This information allows these third party service providers to customize our content and advertising. We do not permit these companies to collect any personal information about you using these technologies.
If you do not want these service providers to collect your information, please visit the Network Advertising Initiative (NAI) website to "opt out" of the behavioral advertising delivered by the NAI organization's member companies. Click here to execute the opt-out process.
Opting out from these services will have no effect on your use of the Humana-Medicare website in any way. Information stored within both session and persistent cookies are not tied to your Personally Identifiable Information.
To gauge the effectiveness of this website, we may collect non-personal information about our website users. This information may include, among other things, your: IP address, browser type, internet service provider (ISP), domain names, referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the website, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically collected data to personal information.
Internal Security Procedures
Information that you share on the website is kept strictly confidential and fully secure. Your encrypted (encoded) information is protected using "Secure Socket Layers (SSL)" as it passes between your browser and this website. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Only authorized persons are permitted to access your personal information. All authorized persons must abide by security, privacy, and confidentiality agreements.
If you send questions or comments to an e-mail address listed within this website or via a contact form located within this website, we will share your correspondence with a Humana associate most capable of addressing your questions and concerns. We will retain your communications until we have done our very best to provide you with a complete and satisfactory response. Ultimately, we will either discard your communication or, in some cases, archive it. We will not keep your e-mail address for secondary purposes. All information and correspondence you share with us will be handled in the strictest confidence.
We may agree that e-mail has become a standard communication tool used by many different parties. Unfortunately by design standard Internet e-mail is not secure. For that reason, please do not use unsecured e-mail to communicate information to us that you may consider to be confidential. Secured messaging is available within the secured portion of this website. Once you successfully log in, you can use this feature to communicate confidential or private information to Humana.
For information considered confidential or private, Health plan members can contact the Customer Service group at the toll-free number that appears on your Humana member identification card. Humana Medicare applicants can contact the Customer Service phone number listed on the Contact Us section of this webs.
California Privacy Rights
Residents of the State of California, under certain provisions of the California Civil Code, have the right to request from companies conducting business in California a list of all third parties to which the company has disclosed certain personally identifiable information as defined under California law during the preceding year for third party direct marketing purposes. You are limited to one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for our response. You may request the information in writing by contacting the Humana at the contact information listed at the bottom of this Internet Privacy Statement.
This website is not intended for use by children under the age of 18.
Internet Privacy Statement Changes
This Internet Privacy Statement is effective as of July 2000 and was last updated in July 2011. This Internet Privacy Statement is not intended to and does not create any contractual or other legal rights in or on behalf of any party.
If we decide to change this website’s privacy practices, we will post those changes to this Internet Privacy Statement, the home page, and other places that we deem appropriate so that you are aware of what information is being collected, how the information is being used, and under what circumstances, if any, the information may be disclosed. Humana reserves the right to modify this Internet Privacy Statement at any time, so please review it frequently.
For More Information
This web site is maintained by Humana Inc, 500 West Main Street, Louisville, KY 40202